Crisp - AI Customer Messaging, Live Chat & Helpdesk Software

About Crisp

Crisp is a unified customer messaging platform engineered to streamline support, sales, and marketing communications for digital businesses. It aggregates live chat inquiries, emails, WhatsApp messages, Instagram DMs, and Messenger chats into a central shared inbox. Powered by native Crisp AI capabilities, the platform automatically drafts contextual replies, summarizes long support tickets, and translates customer conversations in real time across over 100 languages. Support teams can deploy visual chatbot scenarios and autonomous AI agents trained directly on company knowledge bases to resolve repetitive inquiries 24/7. Crisp also features built-in co-browsing, video calls, an integrated knowledge base builder, and automated lead routing. Seamless API connections sync chat data with popular CRMs like Salesforce, HubSpot, and Zapier.

Frequently Asked Questions

What is Crisp, and how does its shared inbox operate?

Crisp is a customer messaging platform designed to centralize incoming customer interactions. Its shared inbox collects messages from live chat widgets, email, WhatsApp, Messenger, and Instagram, allowing support teams to collaborate on tickets, assign conversations, and respond from a unified interface.

How does Crisp leverage artificial intelligence in customer conversations?

Crisp AI connects directly to company documentation and help centers to power autonomous support agents. It handles customer inquiries 24/7, generates instant draft replies for human agents, summarizes lengthier conversation histories, and performs real-time multi-language translation.

What unique features does Crisp offer for live customer assistance?

Beyond live chat, Crisp provides built-in co-browsing capabilities that allow support agents to view and interact with a user's screen in real time without software installation, alongside integrated audio and video calling options to resolve complex issues directly inside the web app.

How does Crisp pricing work for growing teams?

Crisp offers a flat workspace-based pricing structure rather than charging per individual agent seat. It includes a Free tier for basic live chat, a Pro plan ($25/month/workspace) for small startups, and an Unlimited plan ($95/month/workspace) that unlocks full AI capabilities, co-browsing, and automated bot scenarios.