Tidio

Tidio is an all-in-one customer communication and helpdesk platform engineered primarily for e-commerce brands and growing businesses. It unifies live chat, customer email ticketing, and social media messaging channels—including Facebook Messenger, Instagram, and WhatsApp—into a single centralized inbox. Its flagship AI feature, Lyro AI Agent, reads company FAQs and website content to answer complex customer questions autonomously and conversationally. In addition to fully automated AI support, Tidio provides visual no-code chatbot flows to capture leads, track site visitors in real-time, and trigger proactive checkout messages. Human support agents also benefit from Tidio Copilot, an in-box writing assistant that generates quick replies and summarizes customer chats.