Data & Analytics

CallMiner

Conversation analytics platform that analyzes customer interactions at scale

Paid Not rated yet · be the first to rate it below How scores work
Website checked and live 4 days ago · how we check
Conversation Analytics Speech Analytics Sentiment Analysis Customer Experience Analytics NLP Contact Center Analytics Quality Monitoring Voice of Customer
Rate it:
Visit CallMiner →
CallMiner screenshot

About CallMiner

CallMiner is a conversation analytics platform that captures and analyzes customer interactions across voice and digital channels. It uses AI, speech analytics, sentiment analysis, and NLP to uncover customer insights and operational risks. Organizations use CallMiner to improve customer experience, compliance, agent performance, and business processes. The platform analyzes conversations from phone calls, chat, email, social media, and surveys. Its analytics help companies identify trends, customer pain points, and service opportunities. CallMiner is widely used by large enterprises and contact centers.

Frequently Asked Questions

What core modules make up the CallMiner platform?
The system operates on a unified architecture broken into four primary behavioral layers, Capture (Record & Redact): Securely logs audio or screens while automatically stripping out sensitive numerical payment (PCI) or personally identifiable information (PII), Intelligence (Analyze & Visualize): The core engine that runs deep classification, topic mapping, and cross-channel customer journey tracking, Augmentation (Coach & Real Time) : Delivers post-call performance scorecards via CallMiner Coach and live desktop "nudges" to human agents during tricky calls, Automation (OmniAgent & Outreach): Employs conversational AI bots to fully automate customer interactions and launch event-triggered, personalized feedback loops.
Does CallMiner replace my current contact center software (CCaaS)?
No. CallMiner is not a standard Cloud Contact Center as a Service (CCaaS) system and does not replace your primary telephony provider. Instead, it serves as a specialist analytics and intelligence layer that integrates with your existing framework (such as Microsoft Dynamics 365, Zoom, or major CRM, IVR, and ticketing hubs) via standard APIs to interpret the data your systems already generate.
What unique AI capabilities have been added to the platform recently?
CallMiner features advanced Agentic AI frameworks that expand standard keyword lookups. With CallMiner AI Assist, analysts can probe huge sets of conversational data by typing natural language questions. Additionally, the platform features Whole-Contact Sentiment Classifiers to accurately map complex, shifting emotional tones (even in short voicemails) and LiveTranslate for seamless real-time multi-language translation during live interactions.
Are you the maker of CallMiner?Add this badge to your website so visitors can see your rating.
153listing views
Live counters, all time. We show every maker the real numbers.
Featured on ALL AI Tool Hub
Want it in front of more people? Fast-track & upgrade this listing →
📬 Get the best new AI tools by email
Only when we find tools worth your time. No spam, unsubscribe anytime.